Last Updated: 08/08/2025
Thank you for using LIFLIF. Our goal is to ensure a positive experience for all users, vendors, and deliverymen.
Please review the following refund policy carefully to understand the terms and conditions related to refunds.
By using our platform, you acknowledge and agree to the terms outlined in this Refund Policy.
LIFLIF strives to provide high-quality service, but there may be instances where a refund is necessary. This Refund Policy applies to all transactions made through the LIFLIF app, including user orders, vendor services, and deliveryman services.
Refunds will only be considered under the following conditions:
Order Cancellation by User: Users can cancel an order within [X] minutes of placing it. After this time frame, the order is considered processed, and no refunds will be granted unless otherwise stated.
Order Issues (Vendor Fault): Refunds may be issued if a vendor fails to fulfill an order or provides a product or service that significantly differs from what was described on the platform (e.g., incorrect, damaged, or expired products).
Delivery Issues (Deliveryman Fault): If the delivery is significantly delayed or fails to arrive due to the fault of the deliveryman (e.g., wrong address, failure to deliver), users may be entitled to a refund.
Technical Issues: If the platform experiences technical issues (such as payment processing failures) that prevent the completion of an order, users may be eligible for a refund.
Requesting a Refund: To request a refund, users must submit a request through the LIFLIF app or by contacting customer support within 12 hours of the issue occurring. Refund requests should include a detailed explanation of the problem, any relevant documentation (e.g., screenshots), and proof of the transaction.
Refund Evaluation: LIFLIF will review the refund request and determine eligibility. This process may take up to 7-10 business days. LIFLIF reserves the right to request further information or documentation from the user or vendor before making a decision.
Vendor Responsibility: Vendors are required to respond to refund requests within 2 business days. If a vendor agrees to a refund, LIFLIF will facilitate the transaction. If the vendor disputes the request, LIFLIF will conduct an internal investigation and make a final determination.
Approved Refunds: If the refund request is approved, the refund will be processed using the original payment method (e.g., credit card, mobile payment) within 2 business days. Please note that it may take additional time for the funds to reflect in your account depending on your bank or payment provider.
Refunds will not be issued in the following circumstances:
User Change of Mind: Users who change their mind after the cancellation period has passed will not be eligible for a refund.
Vendor Performance: Refunds will not be issued if the vendor provides services or products that are within the agreed-upon terms (e.g., minor delays, slight differences in product appearance).
Deliveryman Performance: Refunds will not be issued if the delivery was completed successfully but there was a delay beyond a reasonable timeframe, or if the delivery was completed in accordance with the address and instructions provided by the user.
Force Majeure: In cases of extraordinary events or circumstances beyond LIFLIF's control (e.g., natural disasters, war, or strikes), LIFLIF is not liable for delays or failures in service, and no refunds will be issued.
Vendor Compliance: Vendors agree to fulfill all orders in accordance with the platform’s terms and provide quality products or services. If vendors fail to do so, they may be liable for refunds as per this policy.
Refund Liability: LIFLIF is not liable for the actions or inactions of vendors. Vendors are solely responsible for fulfilling refunds related to any disputes arising from their products or services. LIFLIF will act as an intermediary to facilitate the process but will not bear financial responsibility for vendor-related issues.
Vendor's Discretion: Vendors may offer partial refunds or credits instead of full refunds, depending on the nature of the issue. However, any such offer must be accepted by the user before it is processed.
User-Caused Cancellations: If a user cancels an order after the cancellation window, a cancellation fee may apply. The user will be charged a percentage of the total order value, which will not be refunded.
Vendor-Caused Cancellations: If a vendor cancels an order after acceptance, the user will be entitled to a full refund, and the vendor may be subject to penalties as outlined in the vendor agreement.
LIFLIF’s platform fees are non-refundable except in cases where the user did not receive any service (e.g., failed transaction due to platform error). In these instances, LIFLIF may refund the platform fee in part or in full at its sole discretion.
Transaction fees charged by third-party payment processors (such as banks or mobile money platforms) are non-refundable, even in cases where LIFLIF or the vendor provides a refund for the service or product.
LIFLIF reserves the right to modify or update this Refund Policy at any time, with or without notice. Users and vendors will be notified of any significant changes, and continued use of the platform will constitute acceptance of the updated policy.
