1. Introduction

Welcome to LifLif.

LifLif is a platform that connects users/senders, drivers/partners/couriers, and other service providers to facilitate online delivery of
packages, parcels, and goods. We value your privacy and are committed to protecting your personal data.

This Privacy Notice explains how we collect, use, disclose, and safeguard the information you provide when you use our application, websites and other services.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Notice. If you do
not agree, you may not use our Services.

2. Overview
This Privacy Notice applies to all persons and entities who use or access our Services in any capacity.

a) Scope

This Privacy Notice applies to:
• Users/Customers: Individuals or entities who register to request or schedule deliveries through our application.
• Drivers/Couriers: Individuals validated, onboarded, and authorized to provide delivery services on our platform.
• Order Recipients: Individuals who receive packages delivered through our platform.
• Guest Users: Individuals who browse or interact with our platform without creating an account

3. Data Collection and Use
a) Data We Collect
Data Provided by Users:
• Account Information: Name, email address, phone number, password, profile photo, and any other information you choose to include in your
profile.
• Payment Information: Billing address, payment card details,mobile money details and transaction history.
• Delivery Details: Pick-up and drop-off addresses, recipient contact information, package descriptions,package photos and special delivery
instructions.
• Communications: When you contact customer support or communicate with us via email, phone, or in-app messaging.

Data Created During Use of Our Services:

• Location Data: Precise or approximate location of drivers, pick-up and drop-off coordinates, route data, and trip history.
• Transaction Data: Details about requested and completed deliveries, including dates, times, costs, delivery distance, and items delivered.
• Usage Data: Information about how you interact with our app or website, including access times, pages viewed, app features used, errors
encountered, and referral URLs.
• Device Data: Information about the device you use to access our Services, such as hardware model, Ooperation system
• version, unique device identifiers, browser type, and mobile network information.

Data From Other Sources:
• Verification and Background Checks: Information from third-party identity verification services, criminal records checks, and driving history.
• Third-Party Services and Business Partners: Information from partners that integrate with our platform (e.g. payment processors, social media or
messaging platforms you use to sign in or connect with us).
b) How We Use Data

We use the data we collect to:
• Provide Services: Facilitate delivery requests, identify pick-up and drop-off locations, process payments, and ensure timely and efficient deliveries.
• Safety, Fraud Protection, and Security: Verify user and driver identities, prevent fraud, safeguard our users, and ensure compliance with legal
and regulatory requirements.
• Customer Support: Assist with inquiries, disputes, complaints, and troubleshooting.
• Research and Development: Improve our Services, develop new features, and conduct user experience research.
• Enabling Communication Between Users: Allow senders, drivers, and recipients to communicate directly through in-app messaging or calls.
• Marketing and Advertisements: Send promotional materials, offers, and recommendations tailored to your interests and usage patterns, subject
to your consent where required by law.
• Non-Marketing Communications: Send transactional communications, such as order confirmations, updates, technical notices, and
administrative messages.
• Legal Proceedings and Requirements: Comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.
c) Cookies and Third-Party Technologies
We and our partners use cookies, web beacons, pixels, and other similar technologies to personalize your experience, analyse trends, administer the
Services, and track user movements around the site. You can control the use of cookies at the browser level, but disabling cookies may limit your use of
certain features.
d) Data Sharing and Disclosure
We may share your data under the following circumstances:
• With Other Users: For instance, we share pickup and drop-off addresses and contact information between senders and drivers to facilitate
deliveries.
• At Users Request or Users Consent: If you ask us to share your data with a third party or grant us permission to do so.
• With LifLif Subsidiaries and Affiliates: To support and improve our Services.
• With Service Providers and Business Partners: We work with trusted third parties who provide services on our behalf, such as payment
processing, analytics, and background checks.
• For Legal Reasons or in the Event of Dispute: To comply with legal processes, enforce our terms, respond to claims, protect our rights and safety,
or address disputes involving our users.
• With Consent: In any other situation where we disclose personal data, we will do so with your explicit permission when required by law.
e) Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or
permitted by law. When data is no longer required, we will securely delete or anonymize it. Users may request the deletion of their accounts and
associated personal data, subject to legal and contractual retention obligations.
4. Choice and Transparency
a) Privacy Settings
You may access and update your account information, privacy preferences, and communication settings in-app or via your account portal.
b) Device Permissions
Most mobile platforms (iOS, Android) have permission systems that govern how the app can access certain device data (location, camera, contacts). You
can manage your device permissions through your device settings.
c) In-App Ratings
Users may rate and review deliveries and drivers. Ratings and reviews are visible to other users and may influence driver opportunities and user trust.
d) Marketing and Advertising Choices
You can opt-out of receiving promotional emails by following the unsubscribe instructions included in these communications. You may also adjust certain
advertising preferences through device settings or browser-based opt-outs.
e) User Data Requests
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also have the right
to object to certain processing or request data portability. To exercise these rights, please contact us at the details provided below.
5. Legal Information
a) Data Controllers and Data Protection Officer (DPO)
If applicable by law, we will identify our data controllers and provide the contact details of our DPO.
b) Legal Framework for Data Transfers
We may transfer your personal data to countries other than your own. In doing so, we will take steps to ensure adequate protection of your data, including
implementing standard contractual clauses or relying on appropriate transfer mechanisms as required by applicable laws.
c) Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify
you of any material changes by posting the revised notice on our website or app and updating the “Last Updated” date. Your continued use of our
Services after such updates constitutes your acceptance of the revised Privacy Notice.

Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Notice or our data handling practices, please contact us at:

Email: support@liflif.com
We appreciate your trust in LifLif and are committed to safeguarding your privacy.